Refund Policy
Checking Slot Availability
Parents are strongly advised to verify the availability of slots for their child’s age group at the desired school before proceeding with the enrolment process on KidzEnrol.com. While we make every effort to ensure that the slot availability displayed on our website is accurate, please ensure that there are openings that match your child’s age and enrolment requirements. It is the responsibility of parents to confirm slot availability to avoid any enrolment-related issues.
KidzEnrol.com is not responsible for the availability of slots at the selected schools or programmes. Refunds will not be processed solely based on slot availability issues once the enrolment process has been completed. We recommend conducting this availability check as part of your enrolment preparation to ensure a smooth process.
Refund Eligibility:
Refunds are not applicable to enrolment cashback rewards as they are intended exclusively as a discount for the first month’s enrolment fees.
Refunds for the first month’s enrolment fees paid on KidzEnrol.com may be considered under the following circumstances:
1. Technical Issues:
If a technical issue or error on our platform prevents you from completing the enrolment process, resulting in accidental payment, you may request a refund.
2. Unauthorized Charges:
If there are unauthorized charges on your account, please contact us immediately, and we will investigate and process a refund if necessary.
3. School or Programme Closure:
In the rare event that a school or programme listed on our platform ceases its operations or enrolment is no longer possible, we will initiate a refund for the first month’s fees.
Refund Request Process:
To request a refund, please follow these steps:
- Contact our customer support team at [email protected] with details of your refund request, including the reason for the refund and any supporting documentation or evidence.
- Our team will review your request, and if it meets the eligibility criteria, will initiate the refund process.
- Refunds will be processed to the original payment method used during enrolment. Please allow a reasonable period for the refund to be credited to your account.
- We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.
Contact Information:
If you have any questions or concerns regarding our Refund Policy or slot availability, please contact us at [email protected].
KidzEnrol.com reserves the right to update or modify this Refund Policy at any time. We encourage you to review this policy regularly for any updates.
Last updated: 1 August 2024
